Returns and Refund Policy

If there is a problem with your product, we will remedy depending on the problem providing the product is not damaged as a result of misuse.

Once we have received the Faulty product, a repair or replacement product will be processed and shipped directly to you. 

We only replace items that are faulty or damaged, we do not accept change of mind upon ordering.

Genocell results will vary depending on the individual’s skin type and goals and we cannot guarantee individual results.